cs | 中国热门职位| 瀚纳仕中国

Key Responsibilities 1. Customer Order Management Oversee the full order‑to‑delivery process, including order entry, confirmation, scheduling, and shipment coordination. Ensure accuracy of customer orders, pricing, product specifications, and delivery requirements. Monitor daily order flow and proactively resolve issues related to availability, delays, or changes. 2. Customer Relationship & Communication Serve as the primary point of contact for customers, distributors, and retail partners. Manage customer inquiries, complaints, and service escalations with timely and professional communication. Build strong relationships with key accounts to support business growth and customer satisfaction. 3. Supply Chain Coordination Collaborate closely with supply planning, logistics, quality, and sales teams to align supply with customer demand. Coordinate product allocation, shipment planning, and inventory availability across regions. Support seasonal planning, promotional activities, and demand surges with accurate service insights. 4. Quality & Product Issue Handling Work with quality assurance teams to manage product claims, quality feedback, and corrective actions. Track and document quality‑related issues, ensuring timely resolution and customer follow‑up. Provide insights to internal teams to improve product consistency and customer experience. 5. Data Management & Reporting Maintain accurate customer data, order records, and service metrics in ERP/CRM systems. Prepare regular reports on service levels, fill rates, order accuracy, and customer feedback. Use data analysis to identify trends, risks, and improvement opportunities. 6. Process Optimization & Compliance Standardize customer service workflows and documentation to improve efficiency and reduce errors. Ensure compliance with internal policies, food safety standards, and regulatory requirements. Lead or support continuous improvement initiatives to enhance service quality and operational performance. 7. Team Leadership Lead, train, and develop the customer service team to ensure high performance and strong customer focus. Set clear KPIs, monitor performance, and provide coaching and feedback. Foster a collaborative, service‑oriented team culture.   Qualifications Bachelor’s degree in Business, Supply Chain, Agriculture, or related field. 5+ years of experience in customer service, supply chain operations, or order management, preferably in fresh produce, FMCG, or food distribution. Strong understanding of order‑to‑cash processes, logistics coordination, and customer communication. Experience with ERP/CRM systems and data‑driven service management. Excellent communication, problem‑solving, and stakeholder management skills. Ability to work in a fast‑paced, seasonal, and demand‑fluctuating environment. English proficiency required; additional languages are a plus.

cs

职位描述

Crystal Wang